TAILORED CULOTTE

RETURNS & EXCHANGES

We offer free returns for store credit and free exchanges on all items purchased within the last 30 days.

Prefer a refund to your original payment method? Just allow 3 - 5 business days for the funds to appear. A $5 restocking fee applies to all refunds.

Just make sure your item is unworn, unwashed, undamaged, and has original tags attached.

If you receive an incorrect or damaged item, start an easy exchange or return at our Returns Portal below for the fastest fix—we will make you happy.

RETURNS

If you are not 100% satisfied with your purchase, you have 30 days from ship date to return new, unworn items for a full refund to the original form of payment. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

All Items returned must be unworn, unaltered, and with tags still attached. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time-period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please note: If you choose not to use the return label generated by our portal, you will be responsible for the return shipping fees. We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost or damaged in transit. We will not be responsible for lost packages. If you choose this method for your return, please email us at customersupport@offleisure.com. The Return Form* must be included with the return to receive credit.

START A RETURN

EXCHANGES

Please use our Return & Exchange Portal to process any exchanges within 30 days of placing your order. Items exchanged must be unworn, unaltered and with all original tags still attached. Once the item is received at our warehouse, we will dispatch your exchange immediately.

START A RETURN

WRONG, DAMAGED, OR DEFECTIVE ITEMS

If you have received the wrong product from OFFLEISURE, or it arrives defective or damaged in transit, please visit our Return & Exchange Portal to swiftly process a replacement item. We will make sure that the situation is resolved for you.

START A RETURN

THIRD PARTY REFUNDS

We do not accept refunds or returns of OFFLEISURE products purchased from other stores or websites such as Amazon, Costco, Macy’s, etc. You must abide by their respective policies.

FINAL SALE

All purchases of items marked “FINAL SALE” in either their product description or elsewhere are final and ineligible for refund.

We ship anywhere in the U.S.A. and Canada, and most orders ship within 2–3 business days.

We offer free shipping on all orders $75 or more. Otherwise, standard shipping rates apply.

You’ll get a tracking number as soon as your order has been shipped.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based.